LET'S BE WORLD CLASS
Our Futures Programme
We know our vision is ambitious, but we have a programme well underway that will radically change the way we work – how we operate, our tools and our culture in order to provide a sustainable service to our customers into the future.
Like all councils, we have had to respond with agility and flexibility to the Covid-19 pandemic, which has not only confirmed that our programme objectives are future proofed, but has also sped up our progress in a lot of areas.
Our Futures will be central to our recovery from the Covid-19 pandemic:
We have come a long way, and in the past year we have achieved many things:
Redesigned our operating model across the council.
Redesigned our world class leadership structure to support this, with the staff body to follow
Progressed our technology offer (website, laptops, phones, Office 365)
Opened Community Hubs as the heart of the community in Britwell, Langley and Cippenham, with Chalvey to follow
Co-located housing, regulatory, customer services and libraries who work as one team to deliver safe, high quality services to customers
Empowered Customer Services to resolve more at first point of contact through projects to train, upskill and build closer teams, and thereby freed up office time to deal with more complex cases and help those with greater needs
Launched the Brilliant Basics ways of working framework, which was co-designed with the organisation
Engaged our partners on our 2040 vision for Slough
We have come a long way on our journey already, but still have some way to go in order to become the world class organisation we know we can be.
The video above outlines where we have come from, and our vision for the future of Slough.